Refund and Returns Policy

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Overview

Our refund and returns policy last 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Porsche PIWIS3 software like SDD systems ready to work, SD card software system upgrades, Porsche OEM original spare parts such as AMP, Original keys, ACC, or BSD retrofitting parts, etc. cannot be returned. We also do not accept products that are OEM activated features like Apple Carplay or Android auto or Enabling codes, OEM activation codes, or features enabled via the OEM PIWIS2 system, OEM PIWIS3 system, or Porsche PPN remote.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • 2nd hand OEM spare parts
  • software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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PPN Porsche Remote Support

PPN Remote Support Terms and Notes

We support Porsche full series' PPN online jobs with OEM Porsche PIWIS 3 system. For PPN remote programming jobs we prefer to work with Porsche original PT3G VCI or PT3G E VCIv2 only. In case you're using the cloned tools or 3rd party VCI interface, before you're applying for the PPN remote, you're well noted that we will charge per time login support with PayPal secure online prepaid. No refunds available at any circumstances in regardless of your cloned tools, system softwares, used spare parts or wiring diagrams connection issues.