When you place an order, the system automatically creates an account for you. To learn more about your order, please log in to your account in the top right corner of the website. Navigate to the Orders tab to view information such as the Order ID, Payment Status, Shipping Status, and so on.

If you are unable to access your account, it is because you have not confirmed your email address. When you place an order or simply register on our website, you will receive a confirmation email after typing in your email address twice. It includes a link to confirm your email address as well as an automatically generated password that you can use to sign in. If you can’t find this email in your inbox, look in your spam folder. If it isn’t there, go to the Log in tab in the top right corner, enter your email address, and press Enter. A message will appear with a link to resend this email.  After you click it, you must enter your email address again. Following this procedure, the confirmation email should arrive in your inbox, allowing you to confirm your email address.

Navigate to the Orders tab after logging into your personal account in the top right corner of the website. All of your orders’ order numbers (Order IDs) will be displayed.

If you need to change the shipping address after placing your order, please contact us as soon as possible with your order number for more information. Please keep in mind that we can only ship to PayPal registered addresses.

Please contact us with your order number and we will take care of it.

It normally takes 24-48 hours to test and ship your order. Before shipping, all of our orders undergo rigorous testing to ensure that your items are properly prepared, defect-free and can withstand the long hours of transportation, sometimes across the ocean. We ship with DHL/TNT Express (tracking number is provided to you after we ship), and transit times depend on your location. Please also see Shipping Information for more information.

We will ship your order with DHL or TNT Express. We will provide you with a tracking number within 24hrs after shipping your order.

It is likely. All of our products are shipped based on FOB China terms. Please check with your country’s border services/customs authorities to determine what these additional costs will be prior to buying. The shipping company chosen by us (normally DHL / TNT or Fedex) will notify you if there are import customs required when the shipment arrived in your country.

This could happen in one of two situations:

1. when you ordered many things, some of which shipped from various places; 
2. when you ordered multiple products, some of which are currently out of stock. Shipped will be the new status once everything has been dispatched.

Our standard delivery time ranges from 2 to 7 business days. It may take longer if the retrofit you ordered is out of stock. If this occurs, you will be notified, and the Shipping & Order Status in your personal account will be updated accordingly.

Navigate to the Orders tab after logging into your personal account in the top right corner of the website. Tracking numbers for all items in your order can be found under the Shipping status.

When you order software virtual product/support like USB coding, ISTA system register, FSC code, map code options for your car, you will receive an email with download link and instructions. There is no physical delivery.

We accept PayPal secure and credit card payments (VISA or MasterCard only). We also accept Bank Wire Transfer (T/T)  to our bank in Hong Kong, in certain cases we also accept Western Union payments.

You certainly can. If you don’t have a PayPal account or prefer to pay with a credit or debit card,  go and select “Pay with Debit or VISA Master Credit Card.”

If PayPal is unavailable or blocked in your country, you can pay for your order via wire transfer or western union. If this is the case, please contact us who will walk you through the process step by step.

You can check the Payment Status column by logging into your account and going to the Orders tab. When we receive the payment, we will change the status to Paid or Processing.

Our return / exchange policy is described on our website, please visit our Terms and Conditions page to know more information.

If you believe you have received a defective product, please contact our customer service team. They will assist you in troubleshooting common issues and may be able to assist you in getting your product to work. If your product continues to malfunction, our team will assist you in determining which component(s) in your upgrade kit are defective and will issue a return authorisation to replace the affected component (s).

Some of our services, such as fsc code, system registration, bmw coding and activation, are prepared and performed specifically for your vehicle. These are non-refundable services. If you want to return a new and unused product for a refund within 14 days of receiving it, please contact our support team and provide your order number. Please keep in mind that you will be charged a restocking fee as well as for any missing or damaged components.

Many of our products come with 2-3 years’ extended warranty that can be purchased separately. 
Most of our kits come with a 12-month basic warranty     ( or a 90-day warranty for refurbished products) that covers manufacturing flaws. All warranty periods begin on the date of purchase and cannot be changed after the fact. Please keep in mind that our warranties do not cover damage caused by the customer during or after installation unless caused by a faulty kit, nor do they cover the costs of reinstalling a new replacement kit. 
If your product has a problem,  please contact our support team.

If subsequent changes are made to your BMW’s software, features activated through coding may stop working or work differently. The most common reason is that your dealer requires new software to be installed in your vehicle. In this case, the features made available through coding can be reactivated by USB or remote support via teamviewer.com session. For a small fee, features coded by our technician can be reactivated. For more information, please contact us. We are unable to provide refunds for software, FSC codes, coding features that were deactivated due to subsequent software or system hardware changes.

No, it isn’t.  Because SmartBimmer team offers DIY installation upgrades, the customer is responsible for the installation,  including all installation costs. 
Check the warranty terms with your chosen installer if you decide to install your product with the help of our certified installers. 

OEM activation is the activation method which is used by Porsche at the factory level. Hardware activation is an aftermarket activation method which uses our own plug and play activation module. The main difference between these activation methods is PRICE (OEM activation method is ~70% more expensive than the PNP activation method). For MY2016 or newer models, OEM activation are always recommended. You can send us your VIN with a free verification from our team.

Our PCM kits are comprised of used Porsche OEM PCM4 PCM5 head units, scroll controllers and display monitors, but we inspect each item individually to ensure that every item that you get is in very good cosmetic condition, without significant visible scratches, dents or defects, however their may be some minor signs of wear, since equipment is used. We test and inspect each item in our laboratory to ensure that every item that you get is in proper working condition, without any defects. 

We use brand new very good quality aftermarket rear view cameras, that integrate perfectly with your factory installed or retrofitted OEM PCM infotainment systems. 

Provided that you have purchased a correct D-link DUB-E100 usb lan adapter for your vehicle and that it is in normal working condition, we can offer you a complete remote support to activate your Porsche Apple CarPlay and Android auto. If you will need to order the following from our Porsche Support team: (a) PNP activation module for navigation, voice recognition, video in motion;  (b) Coding Services; (c) if you do not already have a USB flasher kit for remote coding, you will need to purchase one from us or from eBay if you find it more convenient.